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SHIPPING AND RETURN


PACKING AND DELIVERY

Delivery of goods can be carried out through express services such as DHL, FedEx, UPS, or others, as well as through transport companies at the choice of the sender. When sending goods, the seller (sender) must ensure high-quality packaging (cardboard box, wooden box, etc., see description below) to ensure the safety of the goods during transportation, as well as apply appropriate markings to the packaging (for example: fragile goods, keep away from direct sunlight, moisture, any other instruction). These measures are necessary to ensure the safety and security of the goods during transportation, as well as protect the sender (seller) from unnecessary disputes and financial losses.

We recommend that the sender (seller), after packing the goods, provide the recipient (buyer) with detailed photographs, dimensions, as well as the weight (net/gross) of the package (cargo).


WHY PROPER PACKAGING IS IMPORTANT FOR SAFE CARGO SHIPPING

The primary reason for proper packaging is to ensure that your cargo arrives at its destination safely and securely. Proper packaging can help prevent damage, loss, and delays in shipping. Damaged goods can result in financial losses, customer dissatisfaction, and potentially harm your reputation.

Improperly packaged cargo can also pose a safety risk to transportation workers and other cargo during transport. In some cases, hazardous materials may be involved, making it critical that proper packaging guidelines are followed. By following proper packaging guidelines, you can reduce the risk of injury, spills, and other safety hazards.


TYPES OF PACKAGING

The choice of packaging material depends on the form of goods being shipped and the mode of transportation. Here are the most commonplace kinds of packaging materials:

• Corrugated packing containers: Corrugated boxes are one of the most commonly used packaging materials. They may be lightweight, robust, and cost-effective. Corrugated boxes are available in different sizes, shapes, and strengths, making them appropriate for various types of items.

• Wooden Crates: Timber crates are generally used for heavy goods. They are strong and sturdy, making them appropriate for lengthy-distance transportation.


THE ROLE OF PACKAGING IN CARGO SAFETY

Proper packaging performs a critical role in ensuring the safety of cargo. It helps to guard the goods against harm or loss due to external elements along with rough handling, vibration, and temperature modifications. Here are some of the methods that the right packaging enables to ensure cargo protection:

• Shock Absorption: The right packaging materials along with bubble wrap, foam, and packing peanuts help to absorb the shock and save the products from getting broken throughout transportation.

• Safety from Moisture: Moisture can damage items while being transported. Proper packaging materials which include plastic wrap and moisture-resistant containers assist in defending the goods from moisture harm.

• Stabilization: Right packaging allows the stabilization of the cargo and saves it from moving during transportation. This also reduces the risk of injuries.


RETURN OF GOODS

In accordance with the Platform Terms and Conditions, each seller grants the buyer a period of at least 14 days from the date of receipt to examine the goods. If the product is defective or does not conform to the description, the recipient (buyer) may return the product to the sender (seller). The buyer undertakes to contact the seller using the platform's means of communication. If necessary, the platform's administration will facilitate the resolution of the dispute and the conclusion of an agreement.

In case of return, the buyer must ensure proper packaging of the goods, as well as send the following information to the seller:
• detailed photos of the cargo;
• dimensions and weight (net/gross) of the cargo;
• air waybill or track number.


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SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy (the "Policy") governs shipment, delivery, customs, and logistics matters for transactions conducted on the Aviatrading marketplace and forms part of the Platform Terms and Conditions pursuant to Section 1.5 thereof. Capitalized terms not defined herein have the meanings given in the Platform Terms and Conditions.


1. SCOPE AND ROLE OF THE PLATFORM

1.1 Marketplace role. Aviatrading operates a digital marketplace only and does not act as a carrier, freight forwarder, customs broker, exporter, importer, or logistics provider.

1.2 No assumption of control. Aviatrading does not take possession of goods, select or control carriers, pack or store goods, or supervise shipment or delivery.


2. SHIPPING ARRANGEMENTS

2.1 Allocation of responsibility. Shipping arrangements may be made by the seller, the buyer, or through third-party logistics providers. The applicable allocation of responsibility shall be as agreed between the buyer and seller.

2.2 No delivery guarantees. Any delivery dates, lead times, or transit estimates are provided by sellers or carriers for informational purposes only and are not guaranteed by Aviatrading.


3. RISK OF LOSS AND TITLE

3.1 Risk of loss. Risk of loss or damage passes in accordance with the agreed Incoterms or, if none are specified, upon handover of the goods to the carrier.

3.2 Title. Title to goods transfers directly between seller and buyer in accordance with their agreement. Aviatrading does not take title at any time.


4. CUSTOMS, EXPORT, AND IMPORT COMPLIANCE

4.1 Importer of record. Unless otherwise expressly agreed between the buyer and seller, the buyer acts as importer of record and is responsible for customs clearance, duties, taxes, and import compliance.

4.2 Export controls and sanctions. Sellers and buyers are responsible for compliance with applicable export controls, trade restrictions, and sanctions laws. Shipments may be delayed, detained, or cancelled due to governmental actions or legal requirements.


5. DELAYS AND FORCE MAJEURE

5.1 Customs and regulatory delays. Delays caused by customs inspections, regulatory reviews, carrier actions, security checks, or governmental holds do not constitute breach by Aviatrading.

5.2 Force majeure. Aviatrading is not responsible for delays or failures resulting from events beyond its reasonable control, including acts of government, sanctions, embargoes, labor disputes, natural disasters, or transportation disruptions.


6. DANGEROUS GOODS AND AVIATION MATERIALS

6.1 Seller obligations. Sellers are responsible for compliance with all applicable regulations relating to dangerous goods, hazardous materials, and aviation-specific handling and transport requirements.


7. LIMITATION OF LIABILITY

7.1 Exclusion of platform liability. To the maximum extent permitted by law, Aviatrading shall not be liable for loss, damage, delay, or non-delivery of goods during shipment or delivery.


8. MISCELLANEOUS

8.1 Governing framework. This Policy is governed by and incorporated into the Platform Terms and Conditions. In the event of conflict, the Platform Terms and Conditions prevail.


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RETURN & REFUND POLICY

This Return & Refund Policy (the "Policy") governs cancellations, returns, refunds, and related remedies for transactions conducted on the Aviatrading marketplace and forms part of the Platform Terms and Conditions pursuant to Section 1.5 thereof. Capitalized terms not defined herein have the meanings given in the Platform Terms and Conditions.


1. SCOPE AND ROLE OF THE PLATFORM

1.1 Marketplace role. Aviatrading operates a digital marketplace only and does not act as the seller, manufacturer, distributor, or guarantor of any goods listed on the Platform.

1.2 Applicable transactions. Business-to-business (B2B) transactions are the default. Where a buyer qualifies as a consumer under applicable law, mandatory consumer protection rights apply and prevail to the extent required by law.


2. NON-FULFILLMENT AND CANCELLATION

2.1 Non-fulfillment. If a seller fails to ship or otherwise fulfill an order within thirty (30) days from the order date, unless a longer lead time was clearly disclosed at the time of purchase, the buyer may cancel the order.

2.2 Refund for non-fulfillment. Upon cancellation for non-fulfillment, the buyer is entitled to a refund of the amounts paid in respect of the unfulfilled order, processed in accordance with Section 5 of this Policy.


3. DEFECTIVE, NON-CONFORMING, OR MISDESCRIBED GOODS

3.1 Eligible grounds. Subject to Section 4, a buyer may request a refund or other remedy where goods are:
(a) defective or damaged at the time of delivery;
(b) counterfeit or stolen;
(c) subject to an undisclosed recall or safety restriction;
(d) materially misdescribed in the listing; or
(e) not accompanied by the aviation documentation expressly represented by the seller.

3.2 Documentation disputes. Disputes relating to the authenticity, completeness, or correspondence of aviation documentation are assessed based on the seller's express representations in the listing and do not constitute determinations of airworthiness or installation eligibility.


4. EXCLUSIONS AND LIMITATIONS

4.1 Buyer responsibility. Refunds or returns do not apply where issues arise from buyer error, misuse, improper storage, installation, or handling of the goods after delivery.

4.2 Regulatory refusal. Regulatory refusal, grounding, or non-acceptance by an operator or maintenance organisation that is not caused by a seller's misrepresentation does not entitle the buyer to a refund.

4.3 Change of mind. Change of mind, over-ordering, or lack of need does not entitle buyers to refunds in B2B transactions.


5. REFUND PROCESS

5.1 Procedure. Buyers must submit refund or cancellation requests through the Platform within a reasonable period after becoming aware of the relevant issue and provide supporting information as reasonably requested.

5.2 Method and timing. Approved refunds are processed to the original payment method used for the transaction within a commercially reasonable period, subject to payment processor timelines.

5.3 Fees. Platform Fees, transaction fees, or payment processing fees may be non-refundable to the extent permitted by law and as disclosed at checkout.


6. CHARGEBACKS AND DISPUTE RESOLUTION

6.1 Chargebacks. Buyers should seek resolution through the Platform before initiating a chargeback. Aviatrading may contest chargebacks and allocate chargeback-related losses in accordance with the Platform Terms and Conditions.


7. LIMITATION OF LIABILITY

7.1 Platform liability. To the maximum extent permitted by law, Aviatrading shall not be liable for indirect, incidental, consequential, or punitive damages arising out of or relating to refunds or returns.


8. MISCELLANEOUS

8.1 Governing framework. This Policy is governed by and incorporated into the Platform Terms and Conditions. In the event of conflict, the Platform Terms and Conditions prevail.