Receiving & Return Guide
1. Receiving the Shipment
1.1. Prepare for Delivery
Before signing for delivery or clicking “Confirm delivery”:
- Receive the package personally or via an authorized representative
- Prepare a phone or camera (recommended: 8 MP or higher)
- Ensure good lighting and enough time to inspect the package carefully.
1.2. Inspect the Package (Before Opening)
Capture:
- Full box overview (top, bottom, all sides)
- Close-ups of corners, seams, and taped areas
- Labels and markings:
- “Fragile”, “This Side Up”, etc.
- Sender and recipient address
- Any signs of damage:
- dents, cuts, water exposure
- re-taped areas, broken seals, unusual labels
Include a sheet with:
- Receiving date
- Your signature
- Example: “Received on Oct 15, 2025”
Photo and video documentation is mandatory before opening.
1.3. Record Unboxing (Recommended)
This video is key evidence in case of disputes.
- Record a continuous video of the unboxing process:
- Start with a sealed package
- Continue without interruptions
- Show full unpacking and inspection.
1.4. Check Seals & Integrity
Verify all seals are intact. Compare seal numbers with seller’s documentation.
If you notice:
- mismatched numbers;
- signs of tampering;
- re-sealed packaging;
Do NOT fully open the package. Document everything and contact support immediately.
1.5. Verify Weight & Dimensions
- Weigh the package before opening;
- Compare with declared weight in shipping documents.
If discrepancy exceeds ±200g:
- Take a photo of the scale with the shipment label visible.
1.6. If Damage or Tampering Is Found
- Take 3–5 close-up photos of damaged areas;
- Request a damage report from the courier (if available);
- Do NOT discard packaging or materials.
IMPORTANT
Do not confirm delivery until inspection is complete. Your documentation is your protection in case of disputes.
2. Return Process
2.1. Initiate Return
Before returning the item:
- Notify the seller of the reason:
- defect, mismatch, incorrect item, etc.
- Receive return instructions:
- address, contact person, RMA (if applicable).
- Ensure all original photos and documents are saved.
2.2. Photo Report Before Return
Document the item before repackaging:
- Photos from all sides
- Close-ups of serial numbers, markings, mechanical parts.
If opened show seals, internal condition (without disassembly), include a sheet: “Return to seller” + Date + signature.
Also capture weight (with and without packaging).
2.3. Packaging for Return
Follow the same standards as the seller:
- Use a double-wall box;
- Wrap with bubble wrap;
- Add cushioning materials;
- Eliminate all internal movement.
Seal using the H-taping method, reinforced corners.
If needed, apply new tamper seals and photograph them.
2.4. Photo & Video After Packing
- 3–5 photos of the sealed box (all sides);
- Close-ups of seams, labels, and seals.
Record a video:
- from completed packaging → to courier handoff.
Include “Return, [date], [signature]” sheet in photos.
2.5. Shipping the Return
Save and share the tracking number with the seller.
Use recommended carriers:
- DHL / FedEx / UPS / EMS.
Avoid untracked or low-cost shipping methods.
Recommendation:Keep all photos, videos, and documents for at least 60 days. These materials are your legal proof in disputes.
3. Buyer Quick Checklist
Key steps to protect your transaction and avoid disputes.
| Step | What to check |
|---|---|
| Receive the package | Take photos from all sides. Check weight and overall condition. |
| Check seals & labels | Take close-up photos of seal numbers and any visible damage. |
| Unboxing | Record a continuous unboxing video and take photos of the contents. |
| Return preparation | Take photos before, during, and after packaging the return. |
| Return shipment | Take photos of the receipt and tracking number. |